Return/ Refund Policy

Received a faulty item?

We're really sorry to hear this! In the unlikely event that you've received a faulty or damaged item, please get in touch with our support team over email at who will get this sorted for you. 


Flowers & Gold Refund Policy 

  • Something not right? No problem. Let us know and we’ll get it straightened out.
  • If what you received is exactly what you ordered we may not be able to issue a return. (But there are exceptions to this,  please email us with any problems).
  • Flowers & Gold does not currently offer any kind of exchanges.
  • Item(s) must be unworn & unwashed.
  • We cannot accept underwear & socks for hygiene reasons - no exceptions
  • All items are thoroughly inspected before any action is taken.
  • Buyer must pay return shipping


Return policy 

Unfortunately due to the current size of our company we cannot offer any return services at this time. We apologize for any inconvenience. If there are any issues regarding this matter please feel free to reach out to us via email and we can work something out together.

In the unlikely event that the item is damaged or you received the wrong item please email us at:  and we will be happy to get it sorted out for you.