Return/ Refund Policy

Return policy 

At our esteemed fashion platform, we firmly uphold a sustainable ethos aimed at countering the detrimental impacts of fast fashion. We are committed to crafting your chosen pieces with precision and care, only once you have placed your order. This mindful strategy aids in reducing waste and curbs the unfortunate practice of discarding unsold, out-of-trend items, prevalent in the industry. 
Adhering to this model enables us to sustain minimal inventory, resulting in a significantly lower ecological footprint. Therefore, we kindly ask for your understanding regarding our policy, which currently precludes us from accepting exchanges or returns.
Your trust is paramount to us, and we appreciate your support in this shared journey towards responsible fashion. Please rest assured that every garment you purchase is thoughtfully curated, specifically for you, ensuring that you receive an exclusive, high-quality product. We believe this careful attention to detail fosters a deeper connection between you and your clothing, transcending the ephemeral nature of trends.
Together, let's redefine the culture of consumerism with a focus on sustainability, while simultaneously cherishing the unique style that you bring to life with our creations.

Experienced an issue with your order?

We deeply regret any inconvenience caused if you've received an item that's not up to our usual high standards. In the rare circumstance that you find yourself with a faulty or damaged piece, we urge you to reach out to our dedicated support team. Please contact us via email at and our team will expedite a resolution for you.

Flowers & Gold Exchange and Refund Guideline

Not fully satisfied with your item? We're here to assist. Inform us about any issue and we'll put our utmost effort into rectifying it. If the item you received is precisely what you ordered, we might not be able to process a return, although there are exceptions to this rule. For more detailed information, please reach out to us via email.

At this time, Flowers & Gold does not have the capacity to offer exchanges. For the items to be eligible for a return, they must be in their original, unworn and unwashed condition. We maintain strict hygiene standards and thus, are unable to accept returns on underwear and socks - no exceptions.

Be assured that all items undergo a meticulous inspection process before any action is taken. Please note that return shipping costs will be the responsibility of the buyer.

In the extremely unlikely scenario that you receive a damaged item or an item different from your order, please reach out to us at We are dedicated to ensuring your satisfaction and will strive to resolve your issue promptly.